Privacy Policy – Bounce Cork
Bounce Cork respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us or make a booking with us.
1. Who we are
Bounce Cork provides bouncy castle and inflatable hire services throughout Cork. For the purposes of data protection law, Bounce Cork is responsible for the personal information we collect and use in connection with our business.
2. Information we collect
When you make an enquiry or booking with us, we may collect:
- Your name
- Telephone number
- Email address
- Delivery address
- Booking and hire details
- Payment information where required to process your payment
- Any other information you provide to us that is necessary to arrange your booking
3. How we use your information
We use your information to:
- Respond to enquiries
- Process and manage bookings
- Arrange delivery, collection and setup
- Contact you about your booking
- Process payments
- Maintain appropriate business, accounting and insurance records
- Deal with complaints, claims or legal matters
- Meet our legal obligations
4. Our website and booking system
Our website and online booking system are provided through Bouncy Castle Network / Booking Online Ltd. When you make a booking through our website, your information may be collected and stored through their booking system in order for us to process and manage your booking. BCN's own terms state that its platform includes website and booking services and that customer data is subject to its privacy arrangements.
5. Who we share information with
We do not sell your personal information. Where necessary to operate our business, your information may be stored or processed by service providers we use, such as our website and booking-system provider, payment providers, email provider and accounting services. We may also disclose information where required by law or where reasonably necessary in relation to insurance claims, fraud prevention or legal matters.
6. How long we keep your information
We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected, including our legal, accounting, insurance and business requirements. When information is no longer required, we will securely delete or anonymise it where appropriate.
7. Your rights
Under the GDPR and applicable Irish data protection law, you may have rights including requesting access to your personal information, asking us to correct inaccurate information, and requesting deletion or restriction of your information in certain circumstances. To exercise your rights, please contact us using the details below.
8. Cookies
Our website may use cookies that are necessary for the website and booking system to function. We do not use Google Analytics. Where non-essential cookies or tracking technologies are used, we will obtain consent where required by law.
9. Contact us
Bounce Cork
Phone: 085 2364171
If you have any questions about this Privacy Policy or how we use your personal information, please contact us.
10. Complaints
If you have a concern about how we have handled your personal information, please contact Bounce Cork first so that we can try to resolve the matter. You also have the right to make a complaint to the Data Protection Commission (DPC), Ireland's data protection supervisory authority.